info@bbcounselling.co.uk

07356 035866

Terms and Conditions

Effective Date: 11.11.2024

Welcome to the BB Counselling website (the “Site”). By accessing or using this Site, you agree to comply with and be bound by the following Terms and Conditions. Please read these carefully. If you do not agree with any part of these Terms, you should refrain from using our Site.

1. General Information
This Site is operated by BB Counselling, a counselling practice owned by Barbora Babey. BB Counselling offers an online and telephone counselling services. By using this Site, you agree to these Terms & Conditions, which together with our Privacy Policy, govern your use of the Site and our services.

2. Use of the Site and Services
This Site is made available for your personal, non-commercial use only. You must not:

  • Use the Site in any way that breaches applicable laws, regulations, or these Terms.
  • Use the Site for any fraudulent or harmful purpose, including but not limited to sending unsolicited or unauthorised communications (e.g., spam).
  • Copy, modify, distribute, or reproduce any content from the Site without express written permission from BB Counselling.
  • Engage in any activity that disrupts or interferes with the Site or the servers on which it is hosted.

By using BB Counselling’s online counselling services, you agree to be responsible for ensuring that your use of online services is appropriate and adheres to these Terms. You must have the necessary technology and a private, secure space for online counselling sessions.

3. Online Counselling Services
BB Counselling provides online counselling services to clients via secure video conferencing platforms. By engaging in online counselling, you acknowledge that:

  • You understand and accept the limitations and risks associated with online counselling, including but not limited to internet connection issues, technical disruptions, or security breaches.
  • You agree to conduct your sessions in a private and safe environment, free from interruptions, ensuring confidentiality on your end.
  • BB Counselling takes all reasonable measures to provide a secure platform for online counselling, but cannot guarantee complete protection against all risks such as cyber-attacks or unauthorised access.

4. Intellectual Property Rights
All intellectual property rights in the content of this Site, including but not limited to text, graphics, logos, images, and software, are owned by or licensed to BB Counselling. You may use content from the Site for your own personal, non-commercial purposes, but you must not modify or distribute any content without obtaining prior written consent from us.

5. Accuracy of Information
While BB Counselling strives to ensure the information provided on the Site is accurate, up-to-date, and complete, we do not warrant that this will always be the case. Information may be updated or modified at any time without prior notice. The content provided on this Site is for general informational purposes only and should not be relied upon as professional advice.

6. Links to Third-Party Websites
This Site may include links to external websites operated by third parties. BB Counselling has no control over these websites and accepts no responsibility for the content, privacy policies, or practices of any third-party websites. Access to third-party websites is at your own risk, and you are encouraged to review the terms and policies of any external websites you visit.

7. Limitation of Liability
BB Counselling will not be held liable for any damages, including direct, indirect, incidental, or consequential damages, arising from the use of or inability to use this Site, online counselling platforms, or any information contained within them. This includes, but is not limited to, damages for loss of data, profits, or business interruptions, even if BB Counselling has been advised of the possibility of such damages. Nothing in these Terms limits or excludes our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded or limited by applicable law.

8. User-Generated Content
Any content you submit to this Site, including but not limited to comments, feedback, or suggestions, will be treated as non-confidential and non-proprietary. By submitting content, you grant BB Counselling the right to use, reproduce, modify, and distribute such content for any purpose. You agree that any content you post must not be unlawful, threatening, defamatory, or infringe on any third-party rights.

9. Indemnification
You agree to indemnify and hold BB Counselling, its owner, employees, and affiliates harmless from any claims, damages, or legal fees arising from your use of the Site, online counselling services, or violation of these Terms.

10. Modifications to These Terms
BB Counselling reserves the right to modify or update these Terms & Conditions at any time without notice. Any changes will take effect immediately upon posting on the Site. You are responsible for reviewing these Terms periodically to ensure you are aware of any updates. Your continued use of the Site and online counselling services signifies your acceptance of any changes.

11. Termination of Access
We reserve the right to suspend or terminate your access to the Site or online counselling services at our discretion, without prior notice, if we believe you have breached these Terms or are engaged in any activity that could damage the Site, services, or other users.

12. Governing Law
These Terms & Conditions are governed by and construed in accordance with the laws of England. Any disputes relating to these Terms will be subject to the exclusive jurisdiction of the courts of England.

13. Disclaimer
The content on this Site and any online counselling services are provided “as is” and without warranties of any kind, either express or implied. While we take reasonable steps to ensure that the content on this Site and services are accurate and secure, we make no representations or warranties regarding the reliability, accuracy, or completeness of any information provided. We do not guarantee that the Site or services will be free from errors, viruses, or other harmful components.

14. Online Counselling and Confidentiality
BB Counselling takes your privacy and confidentiality seriously. All online counselling sessions are conducted via secure platforms. However, we cannot guarantee that third-party platforms are completely free from security vulnerabilities. It is your responsibility to ensure your environment is secure and private during sessions.

15. Consent for Receiving Helpful Resources

To support your journey, BB Counselling may send helpful worksheets, tools, or other resources via email. By engaging with our services, you agree to receive these materials as part of your counselling experience. You can choose not to receive these resources at any time by contacting us. Your agreement to receive these materials is separate from the processing of your personal data, and you can opt-out whenever you wish without affecting your counselling services.

16. Session Conduct

Please note that I cannot conduct sessions if you are under the influence of alcohol or drugs, or if you are actively engaging in self-harm during the session. If any of these conditions are present, the session will be terminated, and the full session fee will still apply.

17. Payment Terms

To ensure smooth scheduling and availability, all fees for counselling sessions must be paid at least 24 hours before the scheduled session. Payment can be made through the methods outlined during your initial consultation. Failure to complete payment within this timeframe may result in the cancellation of your appointment.

If you encounter any issues with payment or need assistance, please contact BB Counselling as soon as possible to discuss your options.

18. Cancellation

If you need to cancel or reschedule an appointment, please provide at least 24 hours’ notice. Cancellations made with less than 24 hours’ notice, or failure to attend a session, will incur the full session fee. Should I need to cancel, I will notify you as soon as possible and offer an alternative appointment at a mutually convenient time.

19. Contact Us
If you have any questions or concerns about these Terms & Conditions or the use of this Site and online counselling services, please contact us:

BB Counselling
Email: info@bbcounselling.co.uk
Phone: 07356 035866
Website: https://bbcounselling.co.uk/

Review of this notice: bbcounselling.co.uk keeps this Legal Information under regular review. 

These Terms and Conditions were last updated in December 2024.