Privacy Policy

Effective Date: November 2024

At BB Counselling, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard the information you provide us, in accordance with the General Data Protection Regulation (GDPR) and other applicable laws.

Who We Are
BB Counselling is operated by Barbora Babey, a fully accredited member of The National Counselling and Psychotherapy Society. Barbora is a qualified psychotherapeutic counsellor specialising in Humanistic Counselling, Psychodynamic Counselling and Cognitive Behavioural Therapy (CBT), and using a Pluralistic approach to support each client’s unique needs.

What Information We Collect
We collect personal information directly from you when you:

Contact us via our website, phone, or email
Engage in counselling sessions
Fill out any forms or make enquiries

The types of personal data we may collect include:

Your name, email address, phone number, and postal address
Any relevant personal or health information related to your counselling needs

How We Use Your Information
We use your personal data to:

Communicate with you in response to enquiries or appointments
Provide professional counselling services
Manage bookings and communication
Keep accurate records of your sessions
Seek feedback and improve our services
Inform you of any changes or updates relevant to our services
Comply with legal and regulatory obligations

Your information will only be used for the purposes outlined above, and we will never use it for purposes unrelated to your counselling without your consent.

Legal Basis for Processing
We process your data under the following lawful bases:

Consent: You have given clear consent for us to process your personal information for specific purposes, particularly sensitive health-related information.
Contract: Processing your data is necessary for us to provide the counselling services you have requested.
Legal Obligation: We may be required to process your data to comply with legal obligations, such as record-keeping or regulatory requirements.

Sharing Your Information
We respect your privacy and will not sell, rent, or trade your personal information to third parties. In some cases, we may share your data with trusted third-party providers (e.g., scheduling software or secure email platforms) to help us deliver our services. These providers will only process your information in accordance with our instructions, and we ensure that they meet strict data protection standards.

How Long We Keep Your Information
We retain your personal data only as long as is necessary to fulfil the purposes for which it was collected or to comply with legal and professional obligations. This includes maintaining client records for the required duration as outlined by professional and legal guidelines. After this period, your data will be securely deleted or destroyed.

Your Rights
You have several rights concerning the personal information we hold about you. These include:

Access: You can request a copy of your personal information that we hold.
Correction: You can ask us to correct any inaccurate or incomplete data.
Restriction: You can request that we limit how we use your personal information in certain situations.
Objection: You can object to us processing your data in some circumstances.
Data Portability: You can request to transfer your personal data to another service provider.

To exercise any of these rights, please contact us in writing, using the details below.

How We Protect Your Information
We take appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, or loss. While we strive to ensure the security of your data, it’s important to remember that no method of transmission over the internet can be guaranteed as entirely secure. Once we receive your information, we implement strict safeguards to protect it.

Cookies and Website Tracking
Our website uses cookies and similar technologies to provide a better browsing experience. Cookies are small data files stored on your device that allow us to understand how visitors use our site. Cookies do not identify individuals personally but may gather anonymous data about browsing actions. You can control the use of cookies through your browser settings, but please note that disabling cookies may affect certain features of our website.

Links to Other Websites
Our website may contain links to external websites. This Privacy Policy applies only to BB Counselling, so we encourage you to review the privacy policies of any other websites you visit. We are not responsible for the privacy practices or content of external websites.

Data Transfers Outside of the EU
In some cases, your data may be transferred to countries outside the European Union. If this happens, we will ensure that appropriate safeguards are in place to protect your personal data in line with GDPR requirements.

For Clients Aged 16 or Under
If you are 16 or under, please make sure you have permission from a parent or guardian before providing any personal information. We are committed to protecting the privacy of children and encourage parents and guardians to be involved in their child’s online activities.

Changes to This Policy
We review our Privacy Policy regularly to ensure it remains up to date with legal requirements and our business practices. Any updates will be posted on our website. We recommend you check this page periodically to stay informed.

Contact Us
If you have any questions about this Privacy Policy, would like to request access to your personal information, or need to update your details, please contact us:

BB Counselling
Email: info@bbcounselling.co.uk
Phone: 07356 035866
Website: https://bbcounselling.co.uk/

Review of this notice: bbcounselling.co.uk keeps this Legal Information under regular review.

This Privacy Policy was last updated in December 2024.